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Record a call, a session, or a meeting. Sense transcribes, finds the insights, and drops the next steps into your backlog — each linked to its exact source.

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1/3

app.revolut.com/payments/send

REC

Payments

Send money

John Martin

Personal ·•• 4821

Recipient

You send

€1,250.00

Balance after transfer · €3,842.16

Fee

€0.00

Arrival

In seconds

Something went wrong. Please try again.

Sense

maya@revolut.com

Internal tester

Capture into

Workspace

Revolut · Product QA

Project

Card controls

private · member

Payment flows

private · member

Mobile onboarding

private · member

Ready to record feedback

Start recording

0:04

Finish

Sense_

Revolut · Product QA

Home

Backlog

Projects3

Payment flows

Card controls

Mobile onboarding

New project

Maya Chenmaya@revolut.com

Payment flows Signal • Screen recording

app.revolut.com/payments/send

Send money

€1,250.00

Send money

Something went wrong

TRANSCRIPT Copy Download

Maya · Internal QA0:08

I'm testing a bank transfer to John Martin for €1,250. The recipient and balance both look correct, but clicking “Send money” returns “Something went wrong” and the transfer is not created. Retrying gives me the same error, so this blocks the payment completely.

Overview

Insights

Anchors

INSIGHTS 1

Bank transfer fails at final confirmation

payments bank-transfer blocking-bug

A valid bank transfer fails after final confirmation with a generic error. The failure is reproducible and blocks the tester from sending money to an existing recipient.

1 Anchor attached

“Clicking ‘Send money’ returns ‘Something went wrong’...”

Revolut · Payment flows / Backlog

Backlog

Board

Table

Backlog12

Fix bank transfer failure at final confirmation

Bug1 insight

To do0

Nothing here

Done38

Clarify beneficiary confirmation before transfer

Improvement1 insight

featured on

how it works

Watch one sentence become an action item.

However the feedback arrives—testing sessions, user reports, or meetings—it all runs through one pipeline. Follow a real transcript from capture to backlog, where every insight stays linked to the exact words a user said. Pick a use case below to see it in action.

Worked exampleCapture → backlog

Every capture becomes a signal, and the insights land in your backlog as action items.

CaptureSomeone records what happened, however suits them.
app.example.com/reportsREC
1:08Finish
SignalIt lands here as a transcript — timestamped, searchable, with the recording attached.
0:02PriyaFiltering to open items, then opening one to check the detail view.
0:09PriyaWait — the filter reset itself when I hit back. That definitely worked last week.
0:15TomSame on mine. Sort order goes too, not just the filter.
AnchorsRead against your 4 goals, the passages that answer one get pulled out and tagged.
0:02PriyaFiltering to open items, then opening one to check the detail view.
0:09PriyaWait — the filter reset itself when I hit back. That definitely worked last week.
0:15TomSame on mine. Sort order goes too, not just the filter.
Regressions
InsightsThe anchors group into an insight — often spanning more than one goal.
Going back from a detail view drops both the filter and the sort order
3 anchorsRegressionsUsability & polish
BacklogInsights become prioritizable action items, each linked to its evidence. Copy prompt hands one — with all its context — to whoever picks it up, coding agent included.
Preserve filter and sort state on back navigationTodo
Copy prompt

Worked exampleCapture → backlog

Every report becomes a signal, and the insights land in your backlog as things to fix or build.

CaptureSomeone records what happened, however suits them.
Give us feedbackRecord your screen and voice to walk us through what you ran into.
Record an audioRecord your screen or tab
SignalIt lands here as a transcript — timestamped, searchable, with the recording attached.
0:01MayaI'm pulling the quarterly numbers out like I do every Monday.
0:06MayaI tried to export the report three times and it just spun forever. Ended up screenshotting the whole thing.
0:14MayaThe date picker also jumps back to this month every time I reopen it.
AnchorsRead against your 4 goals, the passages that answer one get pulled out and tagged.
0:01MayaI'm pulling the quarterly numbers out like I do every Monday.
0:06MayaI tried to export the report three times and it just spun forever. Ended up screenshotting the whole thing.
0:14MayaThe date picker also jumps back to this month every time I reopen it.
Bugs & breakage
InsightsThe anchors group into an insight — often spanning more than one goal.
Exporting a full quarter hangs, so people screenshot the report instead
3 anchorsBugs & breakageUsability friction
BacklogInsights become prioritizable action items, each linked to its evidence. Copy prompt hands one — with all its context — to whoever picks it up, coding agent included.
Fix report export timeout on large rangesTodo
Copy prompt

Worked exampleCapture → backlog

Every meeting becomes a memo, and the decisions and commitments land in your backlog.

CaptureSomeone records what happened, however suits them.
DRSKRECSense
Sense Bot joined the call
SignalIt lands here as a transcript — timestamped, searchable, with the recording attached.
0:03DanaThe calculator is the only thing still blocking the pricing page.
0:11SamLet's ship the pricing page without the calculator and add it in the follow-up.
0:18DanaWorks for me. I'll own the follow-up and get a date by Thursday.
AnchorsRead against your 4 goals, the passages that answer one get pulled out and tagged.
0:03DanaThe calculator is the only thing still blocking the pricing page.
0:11SamLet's ship the pricing page without the calculator and add it in the follow-up.
0:18DanaWorks for me. I'll own the follow-up and get a date by Thursday.
Decisions
InsightsThe anchors group into an insight — often spanning more than one goal.
Pricing page ships without the calculator, with Dana owning the follow-up
3 anchorsDecisionsAction items & owners
BacklogInsights become prioritizable action items, each linked to its evidence. Copy prompt hands one — with all its context — to whoever picks it up, coding agent included.
Ship pricing page v1, calculator deferredTodo
Copy prompt

Every capture becomes a signal, and the insights land in your backlog as action items.

CaptureSomeone records what happened, however suits them.
app.example.com/reportsREC
1:08Finish
SignalIt lands here as a transcript — timestamped, searchable, with the recording attached.
0:02PriyaFiltering to open items, then opening one to check the detail view.
0:09PriyaWait — the filter reset itself when I hit back. That definitely worked last week.
0:15TomSame on mine. Sort order goes too, not just the filter.
AnchorsRead against your 4 goals, the passages that answer one get pulled out and tagged.
0:02PriyaFiltering to open items, then opening one to check the detail view.
0:09PriyaWait — the filter reset itself when I hit back. That definitely worked last week.
0:15TomSame on mine. Sort order goes too, not just the filter.
Regressions
InsightsThe anchors group into an insight — often spanning more than one goal.
Going back from a detail view drops both the filter and the sort order
3 anchorsRegressionsUsability & polish
BacklogInsights become prioritizable action items, each linked to its evidence. Copy prompt hands one — with all its context — to whoever picks it up, coding agent included.
Preserve filter and sort state on back navigationTodo
Copy prompt

Stop guessing what to build next. Let the evidence decide.

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Turn user feedback into a backlog you can trust.

Send money

Bank transfer fails at final confirmation

Backlog

Fix bank transfer failure at final confirmation

Clarify beneficiary confirmation before transfer

Watch one sentence become an action item.

Catch bugs before your users do

Let users report — no account needed

Turn meetings into decisions and owners

Catch bugs before your users do

Let users report — no account needed

Turn meetings into decisions and owners

Stop guessing what to build next. Let the evidence decide.

Feed real user feedback directly into your coding agent.

What are you building?